JP
Johan P

1 reviews | Active since May 2016

25 Jan 2017, 09:23

Nedbank; get your act together!!

<p>I have a personal loan with Nedbank - debit order date was set as the 25th of every month. This month the date mysteriously changed to 24th and I then received a sms at 08h59 on 25/01/2017 demanding me to URGENTLY call Nedbank as the loan was not paid!! On my bank statement the loan amount did go off!! I have never been contacted by any bank or creditor for not paying my accounts. I will close all my accounts with Nedbank as a result.</p>

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Replies (1)
Nedbank
Nedbank's reply25 Jan 2017, 11:16
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team