Nedbank Gemalto software continually faulty

When trying to get online access to my business account, Nedbank require the use of a ****le for security. All well and good.<br> However every time we have used these ****les (and this goes back a couple of years now) the software or the device is faulty.<br> I cannot imagine how Nedbank tolerate such appalling software and service. This must cost them a fortune in support calls.<br> I just wanted over half an hour of my time talking to a tech support guy (very helpful) while he tried to talk me through the complexity of installing this and then tried to fix errors as they occurred. That's a half an hour cell bill + time for them, and my time as the CEO is just not worth this. <br> It's easier to bank elsewhere.<br> Come on Nedbank, get your IT working - you waste your clients time and get us frustrated!!!!