NEDBANK - FUNDS TAKEN WITHOUT CONSENT

On the 27 August 2020 2xdeductions of 185 each came off my account. One was for an additional debit card and another for a garage card. During the initial COVID-19 lockdown there were limited branches that were operating and my debit card was expiring in July and i sent an email requesting my debit card be sent to the N1 CITY branch as the Goodwood branch was closed. On collection of my new card i was given an additional card as the consultant said that 2 cards were delivered for me and that i should keep the other as spare. I confirmed with her that i would not be paying for it and she insisted that there would be no cost and that i should just keep it. A month later i see 2 deductions of 185 each, it states additional card and garage card. I then call in and query this and i am told that i was never supposed to get 2 debit cards as that is not allowed, the additional card which i never used or requested was immediately cancelled and the consultant said she would request a reversal of the funds. I am still waiting to this day for feedback and no-one has said anything to me about the deduction for the garage card. I have since followed up monthly and i am told that there is no feedback or that they are escalating the query. I have asked to be put through or directed to someone in management that i can speak to ,however no assistance in that matter is ever received. I am really disgusted by there service and now im thinking if money can just be debited money off my account then they can do it again!