Nedbank frustrated customer

I have taken out car insurance with Nedbank insurance,paying every month my premiums , except for one or ,2 months ,I have made a claim to the insurance for my car ,the answer Im getting is that my name is not on the system, they have told me to call various departments inside their company ,still no joy,so who is deducting my bank account every month ,and still Nedbank can't provide me with a solution,I wasted airtime after airtime trying to find answers but to no avail ,I'm hoping by me sharing my experience on this platform I'll get some answers or I will have to report to the ombudsman