Nedbank froze my account and 3 days later, none of their staff members knows why. And my business has been on hold ever since.

I am disappointed in nedbank, after I've been a loyal customer for 12 years!!! On monday I tried withdrawing funds from my nedbank account and my card was restrained without any explanation. Tuesday i went to Paledi Mall nedbank branch and i was told my Fica is outdated and the consultant tried to update but system was offline. I went to Mankweng branch and the consultant there tried by all means to contact their ***** department but she was kept on hold all day. I was in the bank until they knocked off. Today again i was in the branch from 9am when they opened and i called the helpline, they asked to speak to the consultant and she told me they said they would send her an email once they found out why it was frozen. I waited until 1pm and i called again, one lady told me they have unblocked it and even sent me a reference number, when the consultant tried to issue another bank card, it was still frozen. I called again and i was placed on hold long enough that i even left the branch because they were about to close, and eventually i could get through to ***** department when i got home but still the lady told me she can't disclose to me what is wrong and that i need to speak to the investigating officer that's handling my case. She then transfered me, and the investigating officer said i should go back to the branch tomorrow because she can't be sure she's talking to the right person, and she needs a bank consultant to verify if it's really me before she talks to me.

Nedbank i want you to know that my business has not been operating since Tuesday because i could not access my bank account, i have lost 3 days' profits and tomorrow would be the 4th day because of your poor customer service. You freeze people's accounts without any notification and you don't even care wherever they are and in what state are they when you do that. You don't care about people's lives and emergencies. When you want us to open bank accounts you don't mind coming to our workplaces and homes, and it doesn't even take you 30min to open a bank account but when we encounter problems you take forever to help out.

This experience has proven to me that your staff is not trained because i got more than 5 reasons from your consultants as to why my account is frozen, and which clearly shows they were making assumptions because they're almost clueless. Until one of them told me it's with ***** department.

This has set me back more than you can ever imagine, believe me. Do you expect me to recommend your bank to anyone after this???