Nedbank Freezes My Account for 9 Weeks – Zero Urgency or Support

I am beyond frustrated with the way Nedbank has handled my account they froze my account without proper explanation, claiming it’s due to a ***** investigation. All I did was transfer money from my own Nedbank credit card to my own Nedbank account to make an EFT of R3,500. That’s it. How is that *****ulent?

They initially told me the issue would be resolved in 72 hours. Now it's 9 weeks waiting period, and I still don’t have access to my funds.

As a result:

All my debit orders have bounced,

My account is in overdraft,

My rent is unpaid,

And I’ve received no meaningful communication or updates.

When I go to the branch they tell me to call the call centre and vice versa.

This is not the first time something like this has happened with Nedbank. Their customer service has been non-existent, and they clearly don’t treat this as urgent—despite the fact that they are messing with people’s livelihoods.

Nedbank, you need to take accountability. I demand immediate resolution, a full reversal of all penalty fees, and a written apology.

Has anyone else experienced this kind of treatment from Nedbank?

#Nedbank #BankingFailure #HelloPeter #CustomerServiceFail #FrozenAccount #Unacceptable.