Nedbank *****ulant Accounting Fees Charged

My wife and I have been clients of Nedbank for over 13 years. We have never had any issues with Nedbank and have always valued their service and cost-efficient banking. We moved to Canada in 2011 and have kept our Nedbank accounts open as we still have expenses that are paid each month through our internet banking services from Nedbank. Our hope was also that we would still make use of Nedbank when we would return to South Africa to purchase a house and apply for a mortgage.

But we are quite disappointed with a recent discovery that both my wife and my current accounts had been charged with an "NRB Accounting Subscription" fee since January 2017, without us being notified. I recently visited South Africa and picked up that we had been paying this fee and had to enquire about it at a local branch. I was eventually told that it was for a Nedbank Accounting Service, which I must have subscribed to via my online banking and that the money would not be paid back. The total amount of money that was deducted from our accounts was R5 536.36 for a service we had never heard of, never subscribed to and had never received any notification of. I was referred to the internet banking services as the local branch said that they were unable to deal with my query.

After having had numerous discussion with Nedbank internet banking over the phone, I was told once again that I must have "accidentally" subscribed to this service and that there was nothing they could do for my, except to cancel the subscription. I was told that I would have to lodge an official complaint at branch level again.

After having searched the internet I also found that I was not the only Nedbank client who had experienced this problem. Here are links to other people who wrote reviews on hellopeter.com:

https://www.hellopeter.com/nedbank/reviews/nrb-accting-subscription-fee- ********** 912

https://www.hellopeter.com/nedbank/reviews/nedbank-nrb-acting-subscription-fee-robbing- **********

https://www.hellopeter.com/nedbank/reviews/nrb-acting-subscription-fee-*****ing-our-money- **********

Can someone from Nedbank please deal with this issue and acknowledge that the fault is on their part and "pay back the money" as Julius Malema would shout?