Nedbank **********

On the 29th of September my mother received an sms about possible suspicious activity going on with her app (quite shocking and suspicious since I read another review that involved the exact same date).

Upon receiving the sms, she made contact with the bank and was given a reference number and told that she should wait while they investigate the matter. A week went by and no contact was made so she then went to the bank.

She’s been making multiple trips and calls to the bank to try and resolve this as you can probably imagine how frustrating it can be to not have access to your accounts or online banking for so long.

The incompetence of the Nedbank app and Nedbank as a whole is sickening. Is this how you treat a loyal client that has been with the bank for almost 40 years, possibly more (since it was Nedfin)? Your consultants don’t even know how to work around your extremely lame app.

Can this issue be resolved with a matter of urgency. How is she expected to live and continue with day to day expenses. You treat your customers like trash because you know it’s difficult to just up and leave a bank that has all you business linked to it.

Truly appalling and distasteful.