NEDBANK *****: Worst service ever!!! CASE NUMBER 2019C6464

NEDBANK ***** worst service ever!!! CASE NUMBER 2019C6464 I was ****** on the 15th at Brooklyn mall, my bag, cell phone, car keys and everything inside the bag was ******. Within an hour or two transactions went through my credit card **********ly. I phoned Nedbank to report, sent through the form and police report. To start with, I visited the bank and the consultant in the bank could not tell me the transactions that went off which was the following morning after the ******* BUT FNB’ consultant went through the whole transactions and ordered a card for me, this I could not do with NEDBANK.

I later followed up the case with Sundeep Narsai who did not sound like he wanted to help me or at least sympathise with me like the other banks. He was like your report is not in detail and did not even give me a chance to detail it or explain the whole incident like FNB.He was quick to say your case will be finalised this week and within 2 days I received a letter to say that NEDBANK will not refund my money. My questions to Nedbank are? Was a full investigation done on this case to check if my card and pin were compromised? Did Nebank check the ATM’s to see if I was the one who withdrew the money? How did I make purchases in Cape town Woolworths and Nandos when I was here in Pretoria? Nedbank simply does not care.ABSA refunded me,FNB are busy processing the refunds, why can’t you. Do you honestly think I made up all this, considering the trauma I went through.Isnt the money in the bank insured or NEDBANK employees are just too lazy to do all this. Please NEDBANK resolve this case asap!!!!!!!!!!