Nedbank *****-No feedback 9 weeks later

May 26th i got sms notification that R5000 has been deducted from my account. I then called the ***** department and they told me they cannot assist me or cancel the transaction and that i need to go into the bank Monday morning to get it reversed and that it was a card transaction. 28th May i went into Nedbank at northgate where i was helped by Ann and i explained to her what happen. She then told me since it is card transaction i should cut my card and block it which i did. She then told me because it is pending transaction she cannot assist me in reversing the money i would need come back . Tuesday 29th May i receive another transaction that R89.50 was taken out my account, i then decided to block my online banking straight away because that was only thing that i did not block because and i was told it was card transaction. My Nedbank account then went into a negative because of this money being taken out of my account. I then went into Nedbank where i was told i would need to fill in a form where Nedbank will need to run a investigation which takes six to seven weeks. It has been 9 weeks and 5 days and i have not been called not once with any feedback regarding this. I went into bank for feedback and the lady did not bother to check on system for any feedback all she could say is oh i remember you and no they have not send me a email yet. I mean this is my money why would make unnecessary transactions on my account. Worst part now is Nedbank sent me sms on 2nd August "A notice of demand has been sent to you. Please rectify your Nedbank account" I mean hello this account is under investigation what more do you want me to do.