NEDBANK ***** - HIGHLY SUSPICIOUS

Ref No: ***2/***** Just a warning to other Nedbank users, my 80 year old mother had her account cleared out by ********s yesterday. And it was definitely an inside job. She noticed a R500 debit order pending on her account yesterday and phoned the bank and reported it. Not even an hour later the ********s contacted her and said they were from the ***** department and that many transactions had gone off her account. They had all of her details and she never shared her pin, username or password, yet they gained access to her account and stole R50 000. They had stopped all notifications and added new beneficiaries without an approval. And then had the audacity to take funds off her access bond. How is it possible that she phones the bank and a little while later she gets this call. Nedbank's official mail address is invalid and kicks back every time i try and lodge a written complaint. We have call records etc. however we haven't heard from the bank again, so they are clearly not worried about ***** being perpetrated.