Nedbank *****

Good evening

I Owen Molise a capitec *** saving holder purchased a car on the 16th of May 2019 an Audi A3 at an amount of R 36000. The guy I purchased the car to played hide and seek that let me to become suspicious to the extent that I had to report it to the police. The following morning I went to my bank Capitec to freeze the money and the lady who assisted me assured me that they have freezed that money. To my surprise that when I went back to my bank to reverse those funds, the Nedbank forensic administrator send my bank later on the 22 of May 2019 saying that their are no funds to send back to me as the funds were utilized. To my surprise is that my bank assured me that the funds were still their as she freezed them and why did Nedbank took so long to investigate the matter at hand? How do I get my money back? Please advise and help me my case no: CAD 420/1/2020 and my incident Number is: ***6.