Nedbank ***** Department Poor Service

I called the Nedbank ***** department to report a tender **** where the ********** were using Nedbank bank accounts to carry out a **** which de*****ed my business of R350k. I was told that I need to send an email to the Nedbank ***** email address detailing everything as it happened as well as attaching all the necessary documents and correspondence which I did but I got a notification that my email had been sent to quarantine because it had an attachment. I then sent emails trying to get confirmation of whether anybody had received my email since it was quarantined and I eventually got a response from a Samantha Delport asking for the bank account details, which I had provided in my original email that was quarantined. I responded with the details a few mins after she emailed me and I have not heard from anyone since. All I need is confirmation of whether the acccounts were frozen and if any money was found in there so we can recover our money. I am frustrated at the lack of urgency shown by the Nedbank ***** department because this is a case where time is of the essence. The lack of feedback is also very frustrating because you just don’t know what’s happening. Calling the landline is an absolut joke because the phone just rings and rings.