Nedbank ***** department ( No response to calls)

I need assistance in the Nedbank ***** department. I went to the Killarney branch on 21 July 2021 and 27 July to get assistance in unblocking and unsuspending my mobile app. The consultant tried to call the ***** department for assistance and on both days I literally spend 2 hours and the bank holding on the phone to get assistance. I tried the chatbox via contact center they cant assist because only the Nedbank branch can assist. I understand its Covid but dropped calls because clients have waited for more than 30mins on call is extremely poor .

I need urgent help, please