Nedbank ***** department

I'm not banking with Nedbank but was *****ed by someone using the bank, I called Nedbank on the 19th of September logging a call of suspected ***** done by some company called du-best, I spoke to a consultant on ***** department Rajen and advised that she Wil escalate the matter and they will freeze the perpetrators account and should expect feedback in 2 to 3 days and I asked if there are funds in the account and she said she can't disclose the information, well because I worked for a financial institution I understood, I later called on the 21 and spoke to another consultant that was friendly and willing to assist Emmanuel Malepe, he took on the matter and advised that I will have to open a case and get a case number, affidavit and send it to him, I dd all the run around to police station and back and struggled with the case number and eventually received and sent the information to Nedbank and now it was handed over to their investigator Thelma Kesi and that's the worst department as I don't know what they investigating as I had to call and the only thing she told me was that the ********* has already used the funds and there is nothing they can do, it was gonna be an easier process if they told me before hand unlike going up and down during this covid time knowing very well that the account of the ********* has reached a threshold, I'm very disappointed in how the matter was handled and Thelma also mentioned that there were numerous complains about that specific account and I don't know what did they do to assist prior complainants. I'm not happy with their investigative system.