Nedbank ***** Department does not care

In June 2019, I went to a Nedbank branch to inform them that somebody had swiped my bank card in an international country. But I was in South Africa. So clearly a ********** transaction. The branch told me there is nothing they can do, as the transaction had not cleared. I went back two days later, they then told me they cannot reverse it as I would need to lodge a ***** claim form and this could take up to 30 days to resolve by their ***** department. Even though they threatened me indirectly in the branch (told me if I was lieing about the claim, Nedbank would file ******** charges against me) I completed the forms and patiently waited for Nedbank to contact me I waited almost two months, send them an email and ask what is going on. Three days later, a call center agent calls me, (very nice guy, no issues with him). He tries to get hold of the ***** department with no success, eventually tells me he will call me back instead of me holding. I get a call from him several minutes later telling me that he will transfer me to the ***** department. the woman I speak to, very unfriendly, had no idea what to tell me so tells me to call back the next day and speak to another department because she cannot help me. I am still waiting for feedback, clearly due to the amount that was **********ly taken from my account Nedbank does not care or bother to action anything. At this point, I am so frustrated, that I have decided to approach the Banking Ombudsman for assistance