Nedbank ***** department bad service

Good day

Please assist, I went to the ATM at the garage at the crossroad which is near my place on the 14th of February to withdraw money only to find out that the Nedbank ATM is offline, so I used the FNB ATM, so my card was swollen by the ATM. I didn’t move from the ATM until I blocked both my debit cards, because I had 2 debit cards and an American Express card after blocking the 2 cards (except the American Express card because I still had that one with me) from the Nedbank App, I then moved, a minute after moving away from the ATM because I thought it was safe as I've already blocked the but R1500 withdrew from my account, I immediately called the ***** line ***, The consultant confirmed that they can see the card is blocked I have to go to the branch, then because I was not satisfied I called again and explained my situation again I was transferred to another, I explained again to another consultant, then was transferred to another line to explain again then I was put on hold for an hour until I dropped. I went to the branch in Jabulani mall on the 16th of February, the consultant told me the ***** department that I called was the one who was supposed to help me then blocked the American Express card as well and gave the new card immediately because I wanted to withdraw. I called the ***** line again today the 18th of February I spoke to Gugu at 08:36 then she transferred me to ***** the department, then the line went silent for 10 minutes, nobody answered until I dropped again at 08:50.

Name: Mmapula Magdeline Makgamatha

ID: ***

Account no. ***

Cell no. ***

Alt no. ***

Regards