Nedbank ***** Department

Our house was burgled and my wallet was ******. I only notice that it was ****** the following day when I received and SMS that someone was using my Credit Card I phone Nedbank and blocked the card They informed me that that there has been about 42 transactions and the amount is almost R9000 They refuse to refund my money as they say they are not at fault Here is my issue They wanted to close my account because I dont use the Card This is not my spending profile All transactions was card taps, no pin needed I did not receive any SMS notification only 1 now they say the SMS and tap Pin limit is R 500 and above I did not set the limit Nedbank did If I received SMS notifications I would have blocked the card earlier I receive SMS notifications on my Current account for all transactions and not just above R 500 Now they want to give me a good will offer of 30% I have been a client of Nedbank since 2010 and I think its time to change banks