Nedbank ***** complaint

Nedbank ***** Complaint!!! I am a Female Elderly Pensioner, and Current account Holder at NEDBANK. On the 17th of April 2017, I received a call from Nedbank, stating that I will be refunded a specific amount that has been **********ly debited to my account.

Whilst I had to answer a lot of questions and being bombarded with a lot of info, somehow they retrieved my Pin number via these questions. After the call, I received a sms stating that R7600 was withdrawn from my bank account. I immediately called the Call Centre line to stop all transactions on my account. I also went to Nedbank Menlyn that very same afternoon to try and sort this out. They even gave me the account holder who stole my money and I saw her picture when she opened this account at a Durban branch.

I have already instructed the bank to lock all my accounts and they reported it to their ***** division. The bank manager said that they need to claim from their insurance on my behalf. I got a case number and a person called Bavanie Govender who was supposed to handle this case. She does not answer her phone or responds to messages left on her line. After phoning her boss Vicky she phoned back and told me that they have so many of these cases to investigate and would fast tract my case. That was a month ago.

I tried to follow up today and the ***** line ********** was just ringing and the call ended. This happened 3 times. Then I called the call centre and still the ***** Division refused to answer calls!!! I have been a Nedbank client for 30 years plus but this is outrageous. They do not seem to care about their clients at all!!!!

WHY DON’T they warn clients that their Money APP can be used for ********** transactions! If you have never used it you are unfami**** with what you need to be able to do transactions on your account. Yet they push this APP down your throat in all their advertising.

I will take this matter to the OMBUDSMAN, and to other greater levels, if I do not get any resolution from NEDBANK within two days starting today, 16 May 2019.

An extremely UNHAPPY Client