VS
Veronica S

1 reviews | Active since Apr 2017

10 Apr 2017, 19:24

Nedbank ***** Complain!!!

<p>I am a Female Elderly Pensioner, and Credit Card Holder at NEDBANK.</p> <p> </p> <p>On the 17th of March 2017, I recieved a call from Nedbank, stating that I will be refunded a specific amount that I have accumulated via the Nedbank Greenbacks Paybacks.</p> <p> </p> <p>Whilst I had to answer a lot of questions and being bombarred with a lot of info, somehow they retrieved my Pin number via these questions.</p> <p> </p> <p>After the call, I recieved an sms stating that the same amount has been withdrawn out of my Creditcard, and then recieved a immediate call from the NEDBANK ***** Devision that there has been a ***** situation on my Credit Card and if I am aware of it.</p> <p> </p> <p>Also immediately I was told that all my cards with them would be stopped and that they will look into the case.</p> <p> </p> <p>Now they came back to me, and said, I gave away my pin number, thus they are not responsible for giving back my funds being ****** out of my account.</p> <p> </p> <p>I will take this matter to the OMBUDSMAN, and to other greater levels, if I do not get any response from NEDBANK within the next two days from this date.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Very UNHAPPY Client</p>

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Replies (1)
Nedbank
Nedbank's reply11 Apr 2017, 07:52
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team