NEDBANK-***** CASE 2019V1411

Since I moved to Nedbank a year ago its been one struggle after the other. firstly it was them refusing to refund me R 100 that was suppose to reflect into my account 9 days after "a technical glitch" on send-imali.it took them 5 months to do the refund because of the staff that cannot do their jobs properly. the service at your call centre is just at the lowest, what they know to do best is calling us about new products every day.

I had money withdrawn from a credit card I had put away for emergencies, first of all I don't use my credit card for online purchases, secondly I recently just got this card from the bank. I don't use this card at all, the last time I used it was at your ATMS at eastgate and I know for sure that there was no one behind me and I never request for receipts from the ATM. so it cannot be that this card was cloned so I am wondering why the hell would money just disappear from my account when I am suppose to get an sms notification for the transaction? your ***** department is no help at all, I'm still waiting for a reference number that one of your agents promised. according to my knowledge, am I not suppose to get a "pop up" message to accept or reject online purchases like you normally do when we do transfers on internet banking? this is quiet strange and also I'm frustrated that none of your agents have answers to my query. a friend of mine has the same problem and she reported the case 2 weeks ago but even today "***** Department" is still investigating...