Nedbank *****

Thank you for letting us know about your concerns regarding the above. We acknowledge the effect it has had on your account and apologise for the inconvenience. We are, however, declining your claim based on the following reasons: The following information is needed when you register a mobile payment and/or a digital wallet service such as Garmin Pay, Apple Pay or Samsung Pay. • Full card number • CVV number (security number on card) • Expiry date • Name on the card The client will follow this process to register this wallet: Registration on the mobile payment and/or the digital wallet service is completed when the client supplies or enters the details above in the process of registration and the OTP will be sent to the client’s cellphone number to be entered. A second option is available by clicking on the “Call Bank” option in the wallet to receive the call centre number and a service agent will complete the registration. Nedbank takes ownership of a liability when our products or systems fail. However, we cannot be held liable for social-engineering incidents, irrespective of the methodology used to deceive and manipulate individuals into divulging confidential private information that is used for ********** purposes resulting in a financial loss. This includes the hacking of devices, phishing, smishing or **** calls. We therefore regret that we cannot help you in this regard. All our data point to the fact that your personal card information was compromised and that the bank adhered to all security feautures during the registeration of the digital wallet.

My reply: Im not happy because i did not give anyone permission to anyone to draw money or steel money out of my account. You as Nedbank branch are not what you are or what you are standing for. Clients is just a number in your eyes. Your logo states that you are a financial partner who helps ,guides and support us on our personal journey well that's not what I got.You placed me in a difficult financial position where money has been taken out of my account without my consent. Im going to take this to the hello peter and social media to make a statement. And here for I am closing my account,this has never happened to me before capitec takes care of there clients and clearly stands to there logo that they will help make my financial life better. My Nedbank account will be closed tomorrow be prepared.