Nedbank *****

Yesterday my account was put on hold, or blocked. I phoned *** / *** / *** to find out what the problem was.

They informed me that my account was put on hold and that I must go the branch with my. I.D.

I went into the branch - Waterfall Mall, Rustenburg. The lady phone in and was told that my account is put on hold for one of the following reasons :

1) That FICA documents are outstanding - She checked the documents and everything was green on the system and up to date. 2) That someone tried to use my card for online shopping without my knowledge.

The Nedbank consultant at Waterfall Mall told me that the lady at the Nedbank Legal Department will only be able to unfreeze the account on Monday 12 July 2021 when this matter is resolved. Then I can go back into the branch and I will be able to transact again with my Nedbank Card.

I decided to phone again after visiting the branch. The consultant advised me to send an email to *** to find out was exactly is going on with my account and why my account is onhold.

If you could please inform me why my account was put onhold. In the meantime I must make a living, food, fuel etc. I work for myself. Please let me know. This matter is urgent. As I am already struggling just to get work in with all this covid regulations and rules.

Now I am once again holding for feedback : *** for 21 minutes already. When I logged into my bank to have a look again, I saw that all my money was out of all my accounts.

How much longer to get feedback about my missing money ??

I also see that my cards was blocked.

Calls I made in my time and at my costs : * 08/07/2021 - 15H34 - ***- 23 Mins 21 Secs * 08/07/2021 - 15H58 - ***- 40 Mins 34 Secs * 08/07/2021 - 16H39 - *** - 20 Mins 45 Secs * 08/07/2021 - 17H01 - *** - 1 min 3 Secs * 08/07/2021 - 17H02 - *** - 14 Mins 3 Secs * 09/07/2021 - 09H36 - *** - 24 Mins 2 Secs * 09/07/2021 - 10H37 - *** - Email sent - Still no feedback (12H40PM) * 09/07/2021 - 11H03 - *** - 18 Mins 5 Sec * 09/07/2021 - 12H***29 - 10 Mins 28 Sec * 09/07/2021 - 12H15 - Still holding - waiting for someone to answer - It is now 28 Mins 44 Sec

I am waiting for an answer ! I cannot take this any longer.

Please guys, do not make the same mistake to bank with Nedbank.