Nedbank *****

I have had a terrible experience with Nedbank ***** Division. I have written lengthy letters to various people at Nedbank, including the managing director (who did not have the courtesy to acknowledge my complaint). Money was **********ly removed from my Savings and Cheque Accounts at midnight of 08 August 2019 and 5.30am the following morning. Nedbank informed me about this on the 13 August 2019. I did not report the *****. According to Nedbank I opened a **** Nedbank statement on the 04 August 2019 and accepted an OTP. I asked them to prove it. To my knowledge an OTP lasts for a short period. How could an OTP be valid from the 4th to the 8th? How were the 2 new unknown beneficiaries created? How did Nedbank realize it was ***** 5 days later. I did not report *****