Nedbank *****

My bank account was hacked under Nedbank care. They saw everything was done through internet banking but instead of helping me they are sending me from pillar to post. They never contacted me I am the one who is contacting them every time. Every time i made a successful contact someone will promise to contact me soon but they do not honor that and that has happened several times. What is worse I did not receive a cent from my salary and I am now doubling debts and am afraid my policies will lapse. I am not coping at all now with the stress that I went through because of poor service from Nedbank. I just called someone an hour ago, as usual she said she will escalate my case and someone will call me now and I am still waiting, I do not know what to do anymore. I have lost hope with Nedbank.