Nedbank *****

Worst experience ever! Get ***** on both my credit (May 2018) and debit (June 2018) less than a few months apart. Myers, L. (Lucinda) ********** cannot give me a straight answer since the day I start working with her... I even went it to the Bardene branch to log a complaint, Charlotte (Must say she was very helpful) told me someone will phone me back to resolve this matter... here I am still waiting for an answer where my money is (Lucinda, told me she is waiting for a statement on the 11 July 2018, since when does Nedbank use paper trails? If you can't find the statement how can you keep my money safe) because they keep on telling me it is paid in but I don't see the Credit card refund anywhere... they even had the audacity to take money off my account for the cards... how far should I go to get a straight answer... all I want is to get this matter over with so that I can change banks... are the slowing the process because they know I would like to change banks?