Nedbank *****

To Whom it may Concern

My Online Banking was compromised and I alerted Nedbank on the 14th of July 2022 and was a loyal client for over 30 years. This is the only bank that I have been with. I did not ever think in my wildest dreams that I would be a victim of *****. I called the bank and advised them of my incident. I called the ***** desk and logged a case, they advised me the issue will take 3 weeks to investigate but to my dismay, the case was resolved the following day 15 July 2022 and my claim was blankly refuted by the bank even though I feel that no full investigation was done. I called the Bank and asked them to block my online banking profile, yet after calling their ***** Desk money still left my account. ***** occurred on my credit and Cheque account. More negligence from their side. I need the following concerns that I have addressed:

- Does a case get fully resolved in 1 day? - How did money leave my account when my card was in my possession - If my Banking profile was updated, where did the confirmation message go to? - I have not provided anyone with my card details, CVV number, or card pin - How was a notice instruction placed on my investment account when there was a “block” on my profile - Your ***** consultant says they contacted me when I am the one that called into report the ***** incident. Why am I as a client left in a position to argue with your consultants? Please advise which branch I can go to in order to listen to the said call recording of a Khanya Zakwe - My limits are set to R2000, how did such large amounts leave my account? - I was in Killarney, however transactions left my account from Southgate, - Is my Bank really saying that a client will not be refunded if they are a victim of ***** when other banks have rules in place for pensioners such as myself??? - I need all these issues addressed and I will take this further to the Ombudsman if I am not happy with the response - This is the first time that I am a victim of *****