1 reviews | Active since Sept 2012
NEDBANK FRANSCHHOEK SHOCKING SERVICE!!!
To whom it may consern:<br> <br> I was at the Nedbank Franschhoek branch to apply for an personal loan. First of all I was waiting for 30 minutes for an consultant to attend to me. But after that the branch manager came to me and said she will make copies of all my documents, which she did. That was 11 am. I received a call at 11:46 pm. To ask for my personal details. Then I gave them a call at 2 pm. Just for them to tell me i must come in to discuss the paperwork. Them when i got there the consultant Liezel assist me, not even knowing the amount i want to borrow. Doesn't explain anything to me on what i am signing. The amount on the paperwork is not even the amount i want to borrow. She still even asked me if i would rather go to another branch. I walk out and said she should cancel it. Which i still don't know if it was done. I walked in the office of the branch manager and told her the story and all she could say was \ We will work on our service"<br> <br> This is shocking service. I am there to make a loan and they treat you like it doesn't bother them.<br> <br> Thank you Nedbank Franschhoek for the awful service.<br> <br> """
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
