NEDBANK FOURWAYS POOR EXPERIENCE

I had travelled to Botswana for business before the lockdown, when I came back we were forced to lockdown. I couldn't make deposits to the account, Nedbank closed the account. I went to the bank after lockdown to request for reinstatement.

We have refunds and rebates due to us from various organisations, and till now the account hasn't been opened and the sums are bouncing back to the organisations that sent.

The consultant that assisted me was Tumi Moshidi, he was disinterested in my query. I had initially gone into the Fourways branch on Saturday, and he gave me an sla of 72 hours and also told me he has clients and therefore can not waste time calling the person whom he sent the query to, at head office, Legal and credit. this is an urgent matter, as stated above. I was not aware of what was happening on the account. as my relationship manager I thought that Tumi would have made a courtesy call, to inform me to activate the account. The manager Clive provided no assistance at all, providing further confusion. I have never experienced such incompetence and being taken for granted.

I hope someone can encourage a customer management course to these fellas, that dealt with my matter outside the doors of the branch by the atm's, with a long cue of other clients feasting on our conversation which happens to be my frustration.