Nedbank Fourways: Disgusting Client Service.

I am a Nedbank Client since 1981 and have been for 45 continuous years.

Yesterday, 5 March 2026, was the second time that I have been to Nedbank Fourways for assistance at the “Help You Zone”. On arrival I was issued with a ticket #005, time stamped 10.18. I sat down and waited to be called but observed the following. At the “Help” desk: Three persons absorbed at the three computers; elsewhere, Nedbank staff in offices, either single of in discussion with a second Nedbank employee, and again absorbed by computers. After TWO minutes I was joined by a person who had come to collect a card. Both of us discussed the inaction of the Nedbank staff with respect to us – their clients! After TWELVE minutes 43 seconds, I took a photograph of the Computer display: Ticket 005 Waiting Time 12.43 (Clients Waiting 1); Ticket C004 Waiting Time 10.05 (Clients Waiting 1). After TWENTY minutes, I took a photograph: Ticket 005 Waiting Time 20.03 (Clients Waiting 1); Ticket C004 Waiting Time 17.25 (Clients Waiting 1)! Time for action. I went to the “Managers Office”, interrupted a ‘staff discussion’ and asked 3 times if this was Nedbank Fourways standard, before he said “No”, and went to call the “Team Leader”. I found out that the Manager was not, indeed, the Manager but was using the office. I did not accept his nor the “Team Leader’s” apology. I was guided to Ms. Caroline Mukheli who was absolutely superb!

So Nedbank Fourways: Disgraceful “service” – once again!

Ms. Caroline Mukheli: Excellent service – Thank you!

Do I expect to hear from Nedbank? Well it will depend on my “Ticket Number” I guess, but I will not hold my breath.