Nedbank - forget making Forex payments

Please dont try to send money overseas to a supplier if you are a business customer of Nedbank. What a disaster. Third time i had such a bad experience. Very stressful. I am going to lose business one of these times, unless things improve. I cannot believe a major SA bank cannot make a nice easy simple process of paying less than R50K to an overseas bank. Not even on-line or in an app. I went to my branch to do a forex transfer only to be told that the guy was off sick !!! and no-one else to do forex ???!!!! My relationship manager who is no help whatsoever, always tells me i must go into the branch. then the troubles start not to mention the queues ! I feel like the forex department at Head Office is deliberately trying to block me from doing transactions or discriminate for some reason ? On average it takes a week to get money transferred and MANY calls, mails etc. And to add to the problem. When i went into the branch there was the usual long queues for Covid checks (no problem with that !) but when you get to the desk there was no temp check and NO SANITISER !!! what happened to protocols AND a major company !!!!