Nedbank Forex Problems

Hello, Nedbank. I have started manufacturing units that require parts from China. A couple of weeks ago I successfully paid for a part using US$.

At the time it I could only use my savings account to pay the Forex against Chin'a invoice. Now, I have been attempting to pay another provider in China and your system/Compliancy dept/Whatever stops me from even doing that!

I am NOT impressed, Nedbank. There is obviously a lack of communication in your organisation that is VERY frustrating. Especially when the payment is urgent, as in this case! The least the Bank could do is inform a customer if there is a hold on their procedures for whatever reason.

I need to make many more such payments in the near future so how do YOU propose I handle it? I have called your help desk including Global Payments and no one there has the ability to call me back or provide a solution or define the problem!

This is NOT good enough for an international finance company! After 2 days of phone calls and bad lines, I am very frustrated as is obvious!

All I want to do, Nedbank, is to pay a simple bill!