Nedbank for International deposits is useless

Nedbank don’t have PayPal so I used the new “SWIFT” for a payment from Ireland. 1 week later and no money. Then I phone the call centre and get told the deposit is not on their system and the person depositing the money now needs to go back and get a SWIFT copy and even then they will have to trace the money as they don’t have it. I used to get the money via PayPal then send it to my daughter who has a FNB account so she could have it converted to rands from euros. Thought Nedbank Swift was going to be the solution but instead it is a bigger headache. I will have to get what is needed and then change banks, something I have been told to do for years. Here I was trying to convince my family and friends Nedbank is not a useless bank. Joke is on me!