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Nathan O

1 reviews | Active since Nov 2015

20 Nov 2015, 11:11

NEDBANK FLAWED SYSTEM

To Whom it may concern,<br> <br> After changing my account to the auspicious Nedbank Savvy option from my normal Savings account I have continuously been billed for something that should not be. For the past months nedbank has deducted HONFEE's (R90) for insufficient funds in my account. What bothers me is how the Nedbank system is being updated. <br> <br> From past experiences whenever I make a payment via swipe or withdrawing money from the ATM the amount was reflected immediately on my internet profile or balance slip, Now this takes up to a whopping 48hour period to update. I pay Nedbank a service fee to manage my account monthly so when I check my balances available I expect them to be accurate and not delayed. Every other bank in SA reflects your available balance after transactions are made but not Nedbank.<br> <br> Please stop *********** the people of South Africa. Transactions from vendors should not go through if there are no funds available even though your system reflects positive balances. I feel this is a huge error on Nedbanks side and hope others may see this system as flawed as well.

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Replies (1)
Nedbank
Nedbank's reply20 Nov 2015, 11:40
Official
Hello nathano,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team