Nedbank FIX YOUR IVR SYSTEMS

Am so sick and tired of Nedbank and their useless IVR system that requires you enter your ID number and a # with your painful Athritis fingers ONLY TO BE TOLD TO REAPET YOUR ID no. when you get through to the consultant. Worst of all you get through to an agent who keeps quite and drops ypur call. or you get through to someone whose name starts with an N (you forget it) then you start your story that you need to know who did an eft of R385 to your account and they just drop your call after they've identified you by you repeating your ID no. after the IVR wasted your time 2nd time round, At least Ripfumelo managed to take my call without catting me off and advised Nedbank can only identify eft payments after 24 hours. For a bank that is one of the niche banks in SA, we your clients DO NOT expect such SUB-STANDARD SERVICE! FIX YOUR IVR SYSTEMS yo'll aren't VBS BANK, CAPITEC type lower banks!