Nedbank financial Services

On the 26th November 2020 i app****for an overdraft facility . A agent by name of Amaan Smith assisted me and sent me aemail to confirm that my application was sucessful and approved . Since the 26 i have been asking Mr Smith for proof that my facility has been activated and that i can make use of it . Up untill now i have been given the runaround and did not receive anything from either the bank or the agent althought i hav sent numerous e mails and even made phone calls . I am going on pension in april next year and if this is the service nedbank offers i woild rather find another bank to invest my hard earned pension money . The call centre, agents and financial department at nedbank is useless and non existing !