Nedbank FICA poor,poor service.

After confirming my FICA details on Saturday 12 July 2025 I was told the block on my account will be lifted within an hour. Never followed up. Traveling back from KZN to Pretoria on Sunday after putting in diesel at Midway road stop my card was declined, could not draw cash or make EFT. Had to get someone to travel half way to Durban to bring me money. Very embarassing and you feel like a ********. While waiting I did update fica on the app. Monday morning still no joy. Did phone at around 8H00 and did log a complaint. Was told FICA will be sorted within an hour. 6 hours and 5 phone calls later and every time being told this one hour resolved story I was told to go to a branch. Went to mall @reds Centurion at around 15H00 and told them the story I was told they will log it and I can expect a update within 24 hours. So update to me does not mean resolved.So that puts me at 15H00 on Tuesday after I was told Saturday. How can one pay or buy stuff without a card or being able to draw your own money (not overdraft). Being a client for 34 years. Very bad service and not sure what road I will walk with Nedbank in future. If I can not trust what I am told by them how can I trust them with my day to day account and investment???