Nedbank FICA nightmare

I FICA'd my bank account at Somerset Mall Branch on 19 May 2023 after my account was frozen due to an internal Nedbank employee that tried to open a credit card in my name. Since then I have received weekly sms's and emails to FICA my account. After sending emails, making phone calls, sending a Customer complaint (which was apparently resolved thank you Marius for keeping me updated...but it is not resolved), visiting the Branch, I have now received a final notice that I have 20 days until my accounts will be frozen. I have banked with Nedbank for over 20 years and this is how they treat a good law abiding Customer!! I am disgusted and stressed out as cannot take more leave to sort out Nedbank's pure incompetence. The call centre agents are also unhelpful as all they can tell me is that my FICA is in progress....6 months down the line when I have done my bit!