NEDBANK FICA NIGHTMARE

I Have had a current account with Nedbank for 30 years. Over the years I have had trust accounts, financed 2 houses as well as a boat and at least one motor vehicle through them. My children have had Nedbank accounts linked to my account since they were about 7 years old. My youngest child is now 19 and all we are trying to do is get the account linked to mine closed and replaced by her own account, unlinked to mine. There is no change in FICA details, names addresses etc.. are unchanged. 3 weeks later and 3 visits back to the branch and FICA approval from Nedbank (internal FICA) is still not approved. No one can tell me what the hold up is but I do know details were resubmitted at least twice. WHAT IS THE PROBLEM ???? I have read many complaints regarding slow FICA approval from Nedbanks internal FICA department, before they even get submitted to FICA for formal approval. The Nedbank staff dealing with irate clients (like me) have my sympathy. Nevertheless we have been forced to open an account with another bank, FICA approval was done within hours. I look forward to Nedbank contacting me so we can close the accounts in question, I think mine will be following soon....