NEDBANK - FICA ISSUE

On several occasions I have called Nedbank to confirm and reaffirm my FICA status however every month there are notifications for the exact same issue. Having spoken to a Consultant they confirm there are no outstanding matters for FICA.

This morning again having called - holding 10 minutes to speak to someone. Please Nedbank can we have this issue finally resolved.

Surely to goodness it cannot be that every month we are required to FICA our accounts.

Regards Karen