Nedbank FICA fiasco and misconduct

For the past ten months I have been receiving repeated FICA restriction notifications from Nedbank, despite multiple confirmations from call agents and even a Client Service Manager that my details are fully up to date. Each time I enquire, I am told the notifications should not have been sent.

Now, Nedbank has proceeded to restrict my account entirely, claiming that my wife’s biometric profile needs updating due to a joint bond account. This bond account has already had all required documentation submitted and confirmed as compliant.

As a result, both my wife and I are now forced to take time off work to visit a branch yet again, simply because of Nedbank’s inefficient administration. To make matters worse, the Customer Service Manager handling my complaint has not even offered an apology, and I am still waiting for an update after she liaised with their FICA department for the fifth time.

This ongoing back-and-forth is unacceptable. Nedbank’s poor administration and lack of accountability have caused unnecessary inconvenience and frustration.