Nedbank FICA controls are weak

Nedbank sent me an email that I should update my FICA information. If not then they would block my account. 'Please call our Contact Centre on ***, visit your nearest branch with your ID, or use our digital channels. '

I called the 0800 number and presented my details to a consultant who was not fluent in English. 1. It seems the consultant cannot tell me if all the required FICA details have been received. She said I might receive another email asking to come to the bank with my ID or have my fingerprints taken. One supposes this happens after Nedbank block my account and charges me for it.

2. At one point 'the system' could not update some of my details, which leaves me wondering what has been updated.

3. I requested a email confirmation of this telephonic interaction, to serve as a receipt that I HAVE update my FICA details AND the content I provided. This does not seem to exist. (E.g. I repeated my postal details so many times I doubt it is captured accurately.)

4. I then requested a reference number of my call; one would imagine the bank should initiate this AND send it to one's phone as proof of conversation. One hopes the bank recorded my conversation ,and that this conversation can be located once claims are made I did not update my FICA details.

Having read another HelloPeter Nedbank FICA post I doubt my information is complete or accurate, if recorded at all. Now to wait for my account to be blocked.

Nedbank, improve your standards.