Nedbank Fica Complain

I have chronic asthma and it is challenging walking for long distances without feeling as if the breath of life is being squeezed out of you. I received a few SMS's from Nedbank warning me my account may be restricted if I do not present myself with my ID to the nearest Nedbank branch for verification. The deadline was the 17th June, 2025.

As excruciatingly painful as walking is currently (because of my ill-health) I went to Nedbank on the 13th June, 2025. Long before said deadline. As far as I was concerned I did what I was told. On the 17th June, 2025, I received an SMS indicating my account would be restricted if I do not visit the nearest Nedbank branch to Fica. Puzzled, I called the toll free number only to be told my account was NOT Fica compliant yet. In fact, it never showed that I even went to the branch. I spoke to a patient Sihle, who valiantly attempted to assist me. She was unsuccessful. I was on said call for more than an hour. I explained my current health issues and was upset that nothing had been done to Fica it as I could not summon enough strength to visit a branch again. She assured me she would work on it and was awaiting feedback from the branch. She promised to call me back. Not only did I NOT receive a call, but I woke up this morning on the 19th June 2025, to find my account has been restricted. I called the toll free number AGAIN and spoke to Nokwanda, who indicates that it is now Fica compliant, but the lifting of the restriction would take approximately 24 hours. Now, I ask Nedbank (and it's not those ladies in the call centre) what am I meant to do today? I have NO cash on me and NO means of buying meds, food or airtime (in case I need an ambulance).

What the heck is going on? Why am I being punished and inconvenienced through NO fault of my own? I went well before the deadline only to be restricted AFTER the deadline.

I'm not disappointed, but livid at the treatment and the casual way of dealing with me after your fault.