Nedbank FICA

Item: Nedbank
Rating: 1
Author: Charles L

After at least 4 calls to Nedbank's FICA department, including my so called personal banker, explaining that I am NOT close to the required documents and arranged to bring it to my banker at a later stage, they still decided to freeze my accounts. My business account's documents were in fact on time but that was frozen too, the other documents that were outstanding weren't mentioned at first at ALL. GOODBYE NEDBANK!

Helpful (0)

Replies (3)

Nedbank's replyOfficial

04 Apr 2018, 08:39

Dear Charles

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

Nedbank's reply04 Apr 2018, 08:39

Official

Dear Charles

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

Charles L's updateReviewer Update

04 Apr 2018, 08:45

Thank you for the computer generated answer! Nothing solved! I Called Customer care and was put on HOLD after being told they have someone working on this, unfortunately the manager is not available right now, so Mr Client you have to wait

Charles L's update04 Apr 2018, 08:45

Reviewer Update

Charles L's updateReviewer Update

25 Apr 2018, 13:32

After this fiasco NEDANK still froze the account with numerous problems and effort on my side!! No real solution from them after it was mostly their fault for not asking for the right documents. Still angry at them

Charles L's update25 Apr 2018, 13:32

Reviewer Update