jJ
justinem J

1 reviews | Active since May 2016

26 May 2016, 08:45

nedbank FICA

<p>So I app**** for a credit card and the person who signed me up over the phone new I was an existing client of nedbank I first told him I'm looking for a credit limit of like a R1000 however when I went to collect the card the credit was R25 000 so I had to call to lower it he then created a new CSA instead of linking the card to my existing profile I could not en code the card because I was not FICA verified and my documents was sent off last week Sa****ay it is Friday today and yet the FICA department has still not dealt with my issue so disappointed nedbank the lady at st George's mall branch even called to verify that the proof of address is valid and they should lift the hold and they are refusing but they want to charge me for the card </p>

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Replies (1)
Nedbank
Nedbank's reply26 May 2016, 08:56
Official

Dear Justine,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team