Nedbank faulty atm bad service

On Friday the 29th at 14h45 I tried to draw cash from a Nedbank atm at Goodwood mall . The atm indicated cannot perform transaction and spit my card back out but no cash i immediately checked my balance using another atm it indicated cash was withdrawn . Matter was reported to bank staff and a dispute was logged with saswitch . I was not to happy at all as the bank staff informed me nothing they can do really great service my cash not safe at nedbank at all . I then approached my branch in Milnerton Saturday morning as the cash had still not been credit to my account and nobody from Nedbank made any effort to contact me great service nedbank. My branch advised me the same thing nothing they can do wonderfull it's month end I have no access to my cash .I was then inform this could only be resolved on Monday . Hope my incident with Nedbank will be an eye opener to bad service .