Nedbank false promise

On the 14th of Dec 2019 I withdrew R3000 from an Nedbank Riverside Atm. Just as the money was suppose to come out, the Atm froze and later gave back my card and restarted. I received an SMS about my withdrawal but no money. I went in and I was told the money will reverse after the atm has updated. I made another R3k withdrawal and the same thing happened, but with this one it reversed and I was able to make a third one successfully. Went in again, the manager promised to escalate the matter through their website and they will to call me the same day, as soon as the atm updated. No call. I called the branch on the 17th of Dec they made me hold for 25 min and I went through to some call centre tha asked me if I was made to sign a document and told me its gonna be days for me to get the money..I asked to speak to the manager and she told me she will put me through to the bank. After holding for another 10 min the manager, by the name of Wonder/Wanda told me they are offline and he will call me after the system comes back online, no call. This is my second month with Nedbank and I wonder if I made the right choice with them. This morning my debit orders went through and the was not enough money on my account because of this problem. This is my salary and it seems nedbank is not willing to speed this up so my family can eat. No one is willing to commit when exactly am I gonna get my money. Someone please help ****ed ###