Nedbank failures

In May a two *****s were perpetrated on my Nedbank Mastercard. Matter was immediately reported and the card "stopped." A time of 5 to 9 weeks was promised for resolution.

Some eleven weeks later not a word from Nedbank. I have just spent 30 minutes on the line waiting for a humanoid to answer. Eventually an answer was received, only to be put through to another operative, and then another.

A simple solution would be for Nedbank to employ competent staff. The present staff know nothing and are only able to relay messages.

I will think very carefully before moving to another bank. My choice would be Investec.