Nedbank failure to communicate with it customers

Wednesday my Nedbank app was not working, even Online banking was resisting to connect, no communication was sent by nedbank if there will be any maintenance or service that will take place. I ended up deciding to call Nedbank where I was holding the like for almost an hour until a consultant picked up and that where he informed me that they are having some maintenance, I asked why we were never informed about it no sms no email no nothing and he also said he is sorry even himself does not even know when it will be over. So unprofessional not the consultant but NEDBANK.

Today, it is the same story and that what makes me write this on here…Just to politely ask Nedbank to let their customers know if they will have any disturbances on a particular day so we will be aware as ur customers. Stop disappointing us, some of us left other banks and chose Nedbank because we trusted it and this is how you repay us.