MS
Marietjie S

1 reviews | Active since Dec 2016

15 Dec 2016, 19:27

Nedbank failure to close bank account

<p>My bank account is linked to my x fiance and now I cannot close my bank account because it is still linked to him. Every effort was made to close this account but to no avail since April 2016. Every time I settle the outstanding amount my ex fiance takes the money via on line service. He abused my trust and I tried to help him get out of his insolvency. Nedbank refuses to block my account access to my ex fiance and money keeps on disapearing from my account. I have two reference numbers from Nedbank and still money keeps on disapearing from my bank account. this case has been resolved to Ombudsman and the police but no action has been taken. Since I am a pensioner these amounts that keep on disapearing (R10 000 per transaction) is unaffordable. I am in a sitaution where I have to pay R10 000 for ll his ******* activities. He never seetles the amount that is outstanding. My Nedbank reference number is ********** and the ombudsman reference is CCM ********** and the SAPS case number is Cas 165/11/2016. I also have not rceived any bank statements so far from Nedbank.</p>

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Replies (1)
Nedbank
Nedbank's reply16 Dec 2016, 17:39
Official

Dear Marietjie van Staden

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team